Privacy and Policy
PRIVACY POLICY
EzyRyde – Electric Ride-Hailing Services
Last Updated: January 2, 2026
Version: 1.0
This privacy policy applies to the EzyRyde Rider and Driver mobile applications available on the Google Play Store.
1. INTRODUCTION
Your privacy matters to EzyRyde.
This Privacy Policy (“Policy”) describes how EzyRyde (“Company”, “we”, “our”, “us”) collects, uses, processes, stores, retrieves, discloses, transfers, and protects your information when you access or use:
- The EzyRyde mobile application.
- The EzyRyde website.
- Any services offered by EzyRyde (collectively, the “EzyRyde Platform”).
This Policy applies to Riders, Drivers, and all users of the EzyRyde Platform.
2. USER ACCEPTANCE
By downloading, accessing, or using the EzyRyde Platform, you agree to and consent to this Privacy Policy and its future amendments. If you do not agree with this Policy, you must discontinue use of the EzyRyde Platform.
You represent that:
- The information you provide is accurate and lawful.
- You have authority to share any third-party information.
- Your use does not violate applicable laws.
3. DEFINITIONS
- Driver: Independent electric auto-rickshaw operators offering services via EzyRyde.
- Rider: A person booking rides through the EzyRyde Platform.
- Device: Mobile phone, tablet, or computer used to access services.
- Personal Information: Data identifying an individual.
- Sensitive Personal Data: Government IDs, biometric data, health data.
- TPSP: Third-Party Service Provider.
4. PERMISSIONS AND DATA USAGE DISCLOSURE
(Google Play & Apple App Store Compliance).
EzyRyde requires device permissions for core functionality:
- Location (Foreground & Background): Ride matching, navigation, real-time tracking, safety, fraud prevention.
- Phone: Masked communication between Riders and Drivers.
- SMS: OTP verification only; no storage or sharing.
- Camera: Profile photos, KYC, document uploads.
- Storage: Secure document storage.
- Notifications: Ride alerts, payments, safety updates.
EzyRyde does not use permissions for advertising, surveillance, or unauthorized tracking.
5. INFORMATION WE COLLECT
5.1 Information You Provide
- Account Information: Name, mobile number, email, date of birth, gender, profile photo, login credentials, payment details (as permitted by law).
- Driver Verification (KYC): Aadhaar, PAN, driving license, vehicle registration, insurance documents, live selfies.
- Vehicle Information: Vehicle number, electric vehicle type, compliance and battery details.
- Customer Support & Feedback: Messages, complaints, ratings, referrals.
- Personal Information
- Full Name
- Phone Number
- Profile photo (optional)
- Email address (optional)
- Location Information
- Real-time precise GPS location while the app is in use
- Background location for active rides (to enable live tracking and safety)
- Pickup and drop locations
- Ride Information
- Ride history, timestamps, routes, distance, fare
- Ride status (accepted, arrived, started, completed, cancelled)
- OTP verification for ride start
- Device & Technical Information
- Device model, OS version
- IP address
- App version
- Crash logs and diagnostics
- Driver-specific Information
- Vehicle details (type, number, model)
- Driving license and verification documents
- Driver performance metrics and reward points
- Payment Information
- Payment method used
- Transaction identifiers from payment gateways (we do not store card/UPI details)
5.2 Information Collected Automatically
- Location Data: Drivers: Foreground & background when On-Duty; Riders: During ride requests and trips.
- Transaction Information: Trip history, pickup/drop points, fare details, payment status.
- Device & Usage Information: IP address, device model, OS version, app interactions, crash data.
- Calls & SMS: Call recordings with customer support; OTP messages only.
- Cookies: Used to enhance app and website experience.
5.3 How We Use This Information
- We use the collected information to:
- Match riders with nearby drivers
- Provide real-time ride tracking and navigation
- Calculate fares and process payments
- Ensure safety through OTP and live location sharing
- Improve app performance through analytics and crash reporting
- Provide customer support
- Reward drivers with performance points
- Prevent fraud and misuse
5.4 Third-Party Services We Use
- Our app uses trusted third-party services that may process user data on our behalf:
- Firebase (Google) - for push notifications, crash reporting, analytics, and device identification
- Payment Gateway Providers (such as Razorpay / UPI providers) - to process ride payments securely
- Maps & Location Services (Google Maps) - for navigation, route calculation, and live tracking
- Backend Cloud Servers - to store ride, user, and driver data securely
- These services may collect device, location, and usage data as required for their functionality and operate under their own privacy policies.
5.5 Data Retention and Deletion
- We retain user and ride data only as long as necessary to provide services and comply with legal obligations.
Users may request deletion of their account and associated data at any time by contacting:
📧 support@ezyryde.in
Upon verified request, we delete or anonymize personal data from our servers within a reasonable time, except where retention is required by law (such as transaction records).
5.6 App Permissions and Their Purpose
| Permission |
Purpose |
| Location (Foreground & Background) |
Live ride tracking, navigation, and safety |
| Camera |
Profile photo, document verification (drivers) |
| Storage |
Uploading images and documents |
| Phone |
Authentication and contacting rider/driver during ride |
| Notifications |
Ride status updates, driver alerts, OTP alerts |
6. INFORMATION FROM THIRD PARTIES
- Payment gateways.
- Identity verification partners.
- Analytics providers.
- Government or regulatory bodies.
7. USE OF INFORMATION
- Provide and improve services.
- Verify identity and prevent fraud.
- Enable ride matching and tracking.
- Process payments and receipts.
- Provide customer support.
- Ensure safety and compliance.
- Conduct analytics.
- Fulfill legal obligations.
We do not use personal data for targeted advertising unless explicitly opted-in.
8. APPLE APP STORE PRIVACY DISCLOSURE
- Data is linked to users only for service delivery.
- EzyRyde does not sell user data.
- No cross-app or third-party tracking.
- No advertising profiling.
9. INFORMATION SHARING
- Drivers (trip-related details only).
- Payment processors.
- Verification partners.
- Cloud and analytics providers.
- Legal authorities when required.
10. DATA RETENTION
- Legal compliance.
- Service delivery.
- Dispute resolution.
Account deletion requests are honored subject to legal obligations.
11. DATA SECURITY
- Encryption.
- Access controls.
- Secure infrastructure.
No system is completely secure.
12. YOUR RIGHTS
- Access personal data.
- Correct inaccuracies.
- Request deletion.
- Opt-out of marketing.
- Data portability.
Requests can be made via contact details below.
13. CHILDREN’S PRIVACY
EzyRyde is not intended for users under 18 years of age. We do not knowingly collect children’s data.
14. INTERNATIONAL DATA TRANSFER
Your data may be processed outside your region in compliance with applicable laws.
15. CHANGES TO THIS POLICY
We may update this Policy periodically. Continued use indicates acceptance.
16. CONTACT INFORMATION
EzyRyde
Email: support@ezyryde.in
Phone: 9713141502 | 9713141504
Address: Bhilai, Chhattisgarh, India
17. GRIEVANCE REDRESSAL OFFICER
(As per Digital Personal Data Protection Act, 2023)
Grievance Officer – EzyRyde
Email: grievance@ezyryde.in
Response time: Within 30 days.
18. DISCLAIMER
This Privacy Policy is designed to comply with:
- Information Technology Act, 2000.
- Digital Personal Data Protection Act, 2023.
- Google Play Store policies.
- Apple App Store Review Guidelines.
19. Your Control Over Your Data
- You can stop location sharing by ending a ride or closing the app.
- You can request account deletion at any time.
- You can disable notifications from device settings.
- You may contact us to access or correct your data.
